Surface Pro 7 shutting down randomly

I am facing the same issue and itss so upsetting to be honest , changed all power plans and still we feel so helpless

The problem commenced 3 months ago- The Facial Recognition failed to work when the computer screen went dark. I heard the sound that the system was active but the screen did not display. Only after plugging into a second screen was the display visible on the second screen. So I switched it off facial recognition and use a PIN entry thinking it was the facial signin issue. The problem is not with the Facial recognition

My device goes to sleep when in battery mode. The problem is when i press ON button at the top I can hear the device 'ding' but cannot see the screen. It stays blank. Even when I plug into the power i cannot see the screen. Randomly I am moving the tablet and trying different positioning and then a flash of the screen would appear and then disappear? very strange, and today, the same thing happened and i can only see a faint outline of the sign in screen maybe 5% brightness and difficulty to see to enter the pin. I tried 10 times pressing the ON button to try to get a brighter screen so that i can log in.

Why does the ON button not awaken the tablet with a bright screen? the battery is full and not discharged

Try holding the power + volume up button for 15-20 seconds.  Or just the power button by itself for at least that long.  That would work for me, and then Option #4 below is a great workaround to stop it from randomly shutting down:

Here are all the various workaround that I've found and successfully tested:

Option 1: Remove "Modern Standby" features and create a new (non-balanced) power plan:

• Open the Registry Editor and navigate to "HKEY_LOCAL_MACHINE\SYSTEM\
• Change the "CsEnabled" value from '1' to '0'. Click OK and restart the Surface Pro.
• Create a new power plan using one of the newly available plan options. (I chose "High performance" and didn't bother changing any of its settings.)

Option 2: Change the display drivers to the Microsoft Basic Display Adapter:

• Open the Device Manager.
• Expand "Display Adapters".
• Right-click on "Intel(R) Iris(R) Plus Graphics" and select "Update driver".
• Choose "Browse my computer for driver software".
• Choose "Let me pick from a list of available drivers on my computer".
• Select "Microsoft Basic Display Adapter" and click Next to install the drivers.

Option 3: Update the display drivers to the latest version (from Intel, not Microsoft):

• Download the latest display drivers from Intel as a ZIP file: https://downloadcenter.
• Extract the files from the ZIP file to a local folder.
• Open the Device Manager.
• Expand "Display Adapters".
• Right-click on "Intel(R) Iris(R) Plus Graphics" and select "Update driver".
• Choose "Browse my computer for driver software".
• Choose "Let me pick from a list of available drivers on my computer".
• Select the "Have Disk" button and browse to the folder containing the extracted files.
• In the "Graphics" subfolder, select the file "iigd_dch.inf" and click OK.
• Click Next to install the latest Iris Plus drivers. (This also installs the Intel Graphics Command Center application by default.)

Before posting anything, I wanted to wait until I had time to test each of these "solutions" on multiple Surface Pro 7 devices. They all seemed to work, but obviously each comes with their own pros and cons:

1. Pros: Stops the crashing...

Cons: Requires registry changes and reboots. Removes quality of life features: quick wake from sleep and battery power settings. 2. Pros: Easiest to implement and fastest way to stop the crashing.

Cons: Initially changes display settings (display scaling primarily). Removes color profile switching and possible GPU benefits. 3. Pros: Official drivers don't remove any features. Includes several months of potential bug fixes versus Microsoft's current version.

Cons: Goes against official Microsoft recommendations. Unsure how Windows Update will handle driver updates in the future.

Then, while I was still testing, user 'rfh2001' posted another possible solution:

Option 4: Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:

• "I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."

I’m having the same problem. I bought this computer in February 2020. I won’t turn on.