Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-03-17T19:46:26+00:00

    Hi, I have the same issue, alone today multiple times, could it is an i7 256GB 16GB one, general a great one from December 2019 but has had this issue already a few times. Now crashed today way to often!!! And it is for some reason not automatically reported

    • anyhow, how can I solve this? Is there some sure way to solve it????

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  2. Anonymous
    2020-03-17T17:42:29+00:00

    Team,

    This is a new hardware issue that is causing shutdown of S7. Enclosing screenshot of the same. For some reason, this is not getting reported to MS .

    I hope your team can pick this up.

    I would like to know which hardware is causing this abrupt shutdown. This is happening for third time for my past two weeks.

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  3. Anonymous
    2020-03-17T17:02:33+00:00

    Hello Bryan

    This so frustrating ... We are buying premium products that fail!

    I bought a i5, 8gb,128gb HDD and crashed with bleuscreens unless i deactivate the Iris graphics

    I had to fly back to Dubai to exchange it (tickets ...hotel...)

    And now I have a brand new i7, 16gb, 256 gb HDD and it is shutting down unexpectedly. I paid extra money for you to get this green feature (shutdown unexpectedly when idle ) ....fantastic products.

    Had my device been a Lenove, i would have exchanged it anywhere on earth (though Lenovo doesn't fail)

    Two devices and two big problems.......

    Long story short, this is the last penny I pay on MS hardware. I already own a Xbox which I will flip into Playstation in due time and as far as PC are concerned I will stick to Lenovo.

    I am also a MS Office Home licensee which I should start getting rid off just to make a statement .

    Peace!

    Regards,

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  4. Anonymous
    2020-03-17T09:46:00+00:00

    I Think I found the problem

    I chosed option 1 and then 1 looked in the energieplan to the details and there i see theres a butten that says power off the hard drive and there i put in 9000 minutes and know its working for me

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