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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Quick Update from what I found today (2020.02.28)
The problem still exists after I download and install the firmware from the Microsoft website, but:
the device automatically shut down within 1 minute of inactive.
the device automatically shut down within 3 to 5 minutes of inactive.
No problem occurs.
Conclusion:
Maybe you can try not using the arc mouse, so as to decelerate the speed of the automatically shut down of your device when you have to use it on battery mode.
However, I will go to the Microsoft in Paris tomorrow, to see if they can fix it, and if not, I will be asking for a replacement, and hopefully they will agree to it.
Hi, from what i understand from my own expirience, you can, as far as i know, go diretly to a microsoft store and deal with them personaly.
At least in europe you can buy in any country and the warranty will work on any country of the UE. Try and go talk to them.
As i continue to say its a HARDWARE PROBLEM people its an error trough the batery and windows hello system.
Good luck!
I'm in Japan and I've tried searching for a Microsoft store. apparently they only have corporate offices here. :(
Just came to microsoft store in Sydney to consult about this problem. The staff said that this is the first time he got an issue like that. Finally, he gave me an option for replacement with different batch of production. Hope that no more issue for the new one.
I have noticed when not using the type cover or the arc mouse it has NOT happened. I took notes in class for 3 hrs with the pen and had no issue. Type cover definitely accelerates the issue. I wouldn't use the keypad , but the onscreen keyboard doesn't always pop up when it should . this causes a whole other set of issues!
