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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Hi everybody, try this one:
I have experienced the problem recently. Here are my workaround:
In the control panel, go to System and Security -> Power Option -> Choose what power button does -> Change settings that are currently unavailable -> uncheck Turn of fast startup ->Restart.
My i5, 8G, 256G SP7 went on well in the first 12 days and then suddenly shut down while I was surfing the Internet; after rebooting, all programs that were running before the shutdown had been terminated. Then the screen suddenly got very bright and freezed, which could only be gotten out of by pressing the power button for a forced reboot.
The shut downs occurred around battery level 50%, with or without the type cover attached. Also, I have noticed that it seems to occur whenever an application that has not been used for some time is opened. For instance, yesterday I had been surfing the Internet for 2 hours with no issues, until I opened Outlook to check my e-mails.
Things I have tried:
None of the above worked. I am vacillating between returning it immediately and giving it another try.
hi again, so i insisted with the store and they gave it another go, went there now and as soon as i was getting ready to bring back de same faulty surface, the thing shut down in front of then and they gave me a new one... wish me luck on this on (3rd surface ina week, 1st one was a surface go and was faulty as well not connecting to internet and ports not working)
i really hope Microsoft sort this problem because it really is a great problem..
Good luck to everyone
Contact surface support directly online or by calling, that's what I did, it took a week of back and forth with troubleshooting, but they took me at my word and had me send it in for an exchange.
