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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
I received my Surface Pro 7 Last week along with several others. I'm the only one out of 5 people who is facing the issues listed in this thread.
I have ran all of the following:
I have faced the random shutdowns but altering the power settings appeared to stop this but unfortunately it happened once more today.
Another issue I encounter is if I put the device to sleep that in 15/20 seconds after doing so the system shuts down. This occurs with button press, lid close and standard windows>power>sleep selection. I have tested this with both the power supply plugged in and not plugged in.
I was curious if other users had noticed this alongside the random shut downs?
This has also worked for me. I have already been able to use the device for over 3 hours on battery without any random shutdowns. It's a very good workaround which proves that this is really a software/firmware issue that needs to be addressed by Microsoft.
Thanks for providing these steps, I hope that Microsoft sees your post and starts doing what they should've already done a long time ago!
If the device stays ideal for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. Any fix?
That indicates that 80% of the chance could be the battery is faulty.
I’m having the same issue... I bought my Surface Pro 7 in Nov and it was working fine up until now. The issue is somewhat intermittent, but more often than not it has been shutting down completely when idle for less than 5 minutes. I contacted Microsoft support and they re-loaded all of my drivers, but it hasn’t fixed the problem. I have been able to connect to an external monitor and it doesn’t shut down when connected. Other than that, I can’t figure out any other way/patterns to stop it from turning off... any help would be appreciated, it’s such a frustrating thing.
