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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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What about the 4, why not start your own thread about the 4. This thread is about the current garbage 7 not the four year old 4.
It is impolite and unhelpful to the op and others to try to hijack someone elese tread with your problem about a different device. You have now tried it twice and there is a reason why you have been ignored.
and what about the Surface pro 4?
I suppose to a lazy reader you can reach that conclusion...
BUT if you look at the 465 replies to that Microsoft 'Answer; you would conclude otherwise.
I can tell you that I applied his 'Fix' and continued to have problem.
They machine has either a design or manufacturing flaw. I don't think it applies to all models but certainly the Surface Pro 7 with the i7 processor. It just can't handle the heat and it seems they foolishly offered this processor when the system is incablable of coooling it. Pay for a fast processor and being told to run it like a slow processor because of overheating problems sound like a steak dinner for a lawyer... i mean a class action. Wish Microsoft would just admit the problem that they know they have and just recall these machines. I would have some respect for them for doing that and would then consider purchasing Microsoft hardware again. For now they can suck it and I will buy Lenovo or, if necessary, even Dell.
