System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-02-13T18:39:04+00:00

    Dear TBone,

    I have 3 x Surface Pro 2s and am using a SanDisk Ultra 64Gb MicroSD cards.

    All of my 3 units displayed exact same signs of the problem.

    These are as follows...

    1. Cold-booting a BRAND-NEW out of the box SP2 with the MicroSD card inserted and leaving the unit idle for 30sec, Task Manager opened showing CPU usage sorted view. Hogging the CPU is the Client Server Runtime (csrss.exe). The 40%-60% csrss.exe lags the system to the point where starting applications are a pain and scroll or swipes gestures at the Start Screen are no longer smooth.

    Solution: Put the unit to sleep and wake it back up to temporary rid the problem.

    1. Once updated to October Firmware and above... Cold-booting SP2 with the MicroSD card inserted and leaving the unit idle for 30sec, Task Manager opened showing CPU usage sorted view. Hogging the CPU are System (ntoskrnl.exe) & System Interrupts. The 30% ntoskrnl.exe does not visibly lag the system, but battery hungry enough to ruin your day, every day.

    Solution: Put the unit to sleep and wake it back up to temporary rid the problem.

    A Jurassic issue cross-threaders can read all about HERE... something which plagued all of my 3 x SP2 units, Tried updating the SD-SLOT driver in the Device Manager but there isn't one. You can try updating the SD-Card driver after you insert it, but the best driver has already been applied. Hope I make sense.

    PMR.

    I have just tried a cold boot. I have the SanDisk MicroSD card plugged in and do not have any CPU usage issues. Not sure there is much else I can offer to help.

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  2. Anonymous
    2014-02-13T19:47:39+00:00

    Greetings,

    Just to confirm, it is not possible to roll back firmware. I've seen posts that say the Battery meter issue is fixed, and posts that say it is not. Please ensure that you have installed all Windows Updates, and checked again if you are not sure, to ensure that all updates are installed.

    I have not see any posts around Firmware showing as failed in Windows Update, which is what this thread was originally about.

    I have seen a few posts that the Surface now Sleeps or enters Hibernate correctly, and some that are saying it is not happening.

    So I can correctly pass information back to the appropriate teams, I need a direct, Yes these (above) are working now, or No they are not.

    Dear Steven,

    No. Hibernate fails 90% of the time for me. I effected Feb-update successfully on 2/11 and no positive change in hibernate entering/resuming for me.

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