System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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997 additional answers

Anonymous

2014-01-18T04:10:19+00:00

Hello Phra,

This is a very good idea, I post in the twitter of panos_panay too, if all the users in this thread write in te panos_panay twitter I think Microsoft can hear easily.

Thanks Phra for the idea, all the other users tweet in panos_panay twitter.

See you.

NSW Australia. Just installed the Jan-18-2014 Firmware Update on a SP2 out of the box. Wifi, Bluetooth, pen & Type Cover 2 all functioning well. No unknown devices in Device manager.

An old problem still remains: Cold booting with MicroSD card (SanDisk Ultra 64GB) inserted still causes "System" (NTOSKRNL.EXE) and "System Interrupts" to constantly hog the CPU. The "System" consumes of 10-13% CPU while "System Interrupts" chews another 8-9%. Manually ejecting the card prior to every cold boot -or- putting the tablet to sleep then wake it back up will temporary fix this issue.

Still looking into Sleep & Shutdown issues, will report back if any.

I'm also in NSW Australia, but I'm not seeing any 18/01/2014 firmware update on mine. Wondering do you have the 4200 CPU? or the 4300 CPU? Not sure why I'm not getting the 18/01/2014 firmware.

Anyone else from the down under confirm?
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Anonymous

2014-01-18T04:42:13+00:00

Hello Phra,

This is a very good idea, I post in the twitter of panos_panay too, if all the users in this thread write in te panos_panay twitter I think Microsoft can hear easily.

Thanks Phra for the idea, all the other users tweet in panos_panay twitter.

See you.

NSW Australia. Just installed the Jan-18-2014 Firmware Update on a SP2 out of the box. Wifi, Bluetooth, pen & Type Cover 2 all functioning well. No unknown devices in Device manager.

An old problem still remains: Cold booting with MicroSD card (SanDisk Ultra 64GB) inserted still causes "System" (NTOSKRNL.EXE) and "System Interrupts" to constantly hog the CPU. The "System" consumes of 10-13% CPU while "System Interrupts" chews another 8-9%. Manually ejecting the card prior to every cold boot -or- putting the tablet to sleep then wake it back up will temporary fix this issue.

Still looking into Sleep & Shutdown issues, will report back if any.

I'm also in NSW Australia, but I'm not seeing any 18/01/2014 firmware update on mine. Wondering do you have the 4200 CPU? or the 4300 CPU? Not sure why I'm not getting the 18/01/2014 firmware.

Anyone else from the down under confirm?

I'm using the 4200 CPU.
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