System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-15T03:20:35+00:00

    I waited 40 to 45 minutes in an MS Support Chat queue (got bumped from 1st queue, was #11 starting again in 2nd).  I described my issues and uncertainty about the state of my SP2 and stated that I wanted to document my failed update (had never reported it other than in this forum before).  So now it's associated with my machine serial #.  The Support tech did say that the steps I took (Windows Update Troubleshooter, then Dylan Tullberg's Most Helpful Reply remedy, p1, this forum, were the right thing to do to restore my SP2 as much as possible.  But that may have just been the usual handholding and it obviously doesn't explain why the same fix didn't work for everybody.  The tech would not commit to anything beyond "we are continuing to work on another firmware update to address this issue."  I also suggested to the tech that Microsoft should have been more proactive in suggesting the best interim steps to take until a firmware fix is available, rather than leaving us all to our own devices (pun intended?!).  He dutifully said he'd pass that comment along to his supervisor (just more handholding?).  Waiting for Godot......

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  2. Anonymous
    2014-01-15T03:34:17+00:00

    My bricked SP 2 was replaced, The Oct 24 firmware was offered the first time I went to Windows Update. I installed it (with trepidation) and the other updates offered then. Today I have installed all the updates offered, and all is well - still. And I have a Samsung 64 GB SDXC card installed. Firefox has been stable. Office 365 Home Premium is installed, as well as other programs. My AV is Vipre. Battery seems to be holding charge, and charging, as advertised. I have not had any spontaneous reboots. Sleep and Hibernate is OK, but I tend to use shutdown - the unit boots so quickly!

    So I'd recommend getting any troublesome SP 2 units replaced.

    (This replacement unit has the 4300 CPU.)

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