System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-15T00:33:31+00:00

    I was also given a case number in case I still want to swap it after the update.  The Tech told me he was confident tomorrows firmware update would resolve the issues.

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  2. Anonymous
    2014-01-15T01:28:55+00:00

    One way to provide feedback to MS would be to go to the Surface Pro 2 firmware update page link provided by Mickey Segal:

    http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-2-update-history

    and down at the bottom of the page for the question Did This Help?  YES or NO, answer NO, then submit feedback telling them why ("I'm looking for a January firmware update to fix the December, 2013, firmware update that messed up my Surface Pro 2..... "- or whatever).  The squeaky wheel gets the grease, so another way of (hopefully) making Microsoft hear some noise about the mess they need to fix.  There is also a Contact Us button at the top of the same page, too.  I used both options on the page and am currently #13 in a chat queue waiting for a Surface Support Tech (a phone wait is something like 37 minutes).  I typed a query as to when to expect a firmware update as the reason for my chat, wanting to make sure my SP2 is restored to 100% working order.

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