System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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Anonymous

2014-01-31T06:33:04+00:00

How do you find these firmware version numbers?

I just had my Surface Pro 2 finally exchanged. The USB port on my original one was not working correctly. I did a in store exchange.

I ran Windows update and it wants to install the January 18th Firmware update. The guy at the store told me this should have the latest firmware and updates but I am not surprised to see it wants to install some.

The Big Question: Should I install this firmware update, or wait and see how the device is behaving first. I would like to know what firmware it came with?

I can't see it coming with the faulty December firmware so I am guessing it has the firmware from October.
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Anonymous

2014-01-31T01:36:52+00:00

Well bad news for me. I received the firmware patch on 1/17/14. Everything was good until today. I normally tether to my phone at work since they don't allow us on the Wifi. I was getting ready to shut my Wifi off and I noticed I used over 1GB today. The strange thing was that I never took my SP2 out of the bag. Nothing else could have used any data as my Wifi network is secure.

I thought that I better check the SP2. Sure enough, it was hot and on........ All I did was press the power button to put it back to sleep. I check it 10 minutes later and it was still hot. So I unlock it and nothing was responding correctly until I reconnected the Touch Cover 2. I found that the high data usage was caused by uTorrent. However, that doesn't explain why the device woke itself up and why it was so hot. I can see uTorrent keeping the device on, but not causing it to be so hot. I ran uTorrent on battery last night while watching an 45 minute long episode and it never got warm. My battery drained 25% today as it was fully charged before I left for work. My bag set all day with a shirt wrapped around the SP2, so it couldn't have woken up by the Touch Cover 2 opening, or by something hitting the power button.

I went to double check my Windows Update history and something about the update history is broken. The last update shows 1/8/2014. Is there a way to refresh this? I did get a notice about 103 kB hardware update. I updated it and went back into the update history, but it still shows the last update at 1/8/2014.

This is frustrating. All I want is my SP2 to function normally. Something is still wrong ........

Update - So I found this http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-history-in-modern-ui-doesnt-show/af8d355d-ee96-425d-8b34-2f6d8ea7e5b0?page=1 which shows that other people are having an issue with the Modern UI update history.

I decided to check the Desktop Update History. My 1/18/2014 System Firmware installed correctly on 1/18/2014. Apparently, it wanted me to install the firmware again today. The size of it was 103 kB. It shows that it failed to install today, but the another entry right above it shows that it install successfully. I don't understand why it wanted me to install the same update again today. Maybe this will fix the wake issue I encountered today.
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