System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-02-12T16:23:50+00:00

    Well - I am gutted - did all the updates & SP2 is still crashing - the event log says the following - so problems not fixed for me & like others - I finally am tired from the lap or reliability - so will now be closing this down - so bye bye SP2 - (nice neat device but is just not reliable with standby/Hibernation & continue to crash! - Nightmare....

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-Power

    Date:          12/02/2014 16:13:14

    Event ID:      41

    Task Category: (63)

    Level:         Critical

    Keywords:      (2)

    User:          SYSTEM

    Computer:     

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

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  2. Anonymous
    2014-02-12T15:52:18+00:00

    Did you check your update history to make sure the install did not report as failed?

    I am a microsoft systems engineer of over 20 years experience. I know what I am doing.  In fact I helped identify these issues in the first months when nobody from Microsoft would listen.

    My new system purchased on Feb 12th(previously purchased 1 on launch day and had it replaced 3 times but then returned it in early February to protect myself.  The new device was stable until the firmware update was installed last night. The install said successful but my surface pro stopped going to sleep when closing the lid.  I had to use the power button + volume button several times since last night to even get the unit to boot up.

    I did perform a system restore to a system restore point created prior to the updates. This removed the updates and rolled back the firmware update.  NOw my system is functioning fine.

    It doesn't get any clearer than that.

    Check to see that the update even installed for you I've read several reports where it failed.

    Check some of the other forum posts for people reporting issues with this new firmware update.

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