System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Was this answer helpful?

0 comments

997 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-01-18T16:16:24+00:00

    I am in UK too. October firmware update listed as still available (my installation failed and I haven't got the nerve to try it again) but no January version listed yet. 

    Does the availability of the latest version require prior installation of the October release?

    Could someone post the KB number of these releases when they arrive. Why does the update check no longer enable us to see the number of the patch???

    Roy

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-01-18T16:15:08+00:00

    You may have to install the October update to get the January update to show up.  I installed the October update yesterday and got the January update yesterday.

    I also wondered whether you need to install the October update to get the January update.  But since many people haven't been offered the January update yet, I'll wait a day or so until a larger fraction have been offered the January update to see whether not getting the January update yet is random or related to the October update status.

    But the experiences with the January update sound positive so far.  I don't know why Microsoft delayed the January update for 4 days, but if that was the difference between a good experience and a bad experience, the delay was a good decision.  They could have been more communicative, though.

    So far, my 128gb Surface is now back to normal.  It sleeps properly, does not wake up on its own, and goes into hibernate as it should.  I think, at least on the issues I had, the problems are resolved.

    Not sure why the rollout seems staggered, but maybe they are doing that intentionally in the event there is a problem.....

    Was this answer helpful?

    0 comments