System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Was this answer helpful?

0 comments

997 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-18T15:18:57+00:00

    the FB and twitter accounts are handled by marketing. the best shot is to try to get somebody in the surface team to acknowledge this, and they are unlikely due to risk of getting the attention of tech sites.... tech sites are really the ones that can report on this freely.

    unfortunately SP2 users are faced with two choices: wait until January, hope the media picks up on the story and forces and out of band update.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-18T14:40:18+00:00

    I have a SP2 256GB

    I had the same reported failure of the firmware update so a couple of days ago I did an online chat with support and they told me to net stop uwauserv and then delete c:\windows\softwareDistribution\DataStore\datastore.edb then

    run the cleanup

    reboot and run windows update again but it never found the update again.  The took my details and said they would investigate.  How long I have to wait is anyone's guess.  I don't know if it has updated or not - How do I confirm?

    I also reported that the previous day I had the packed my SP2 in a bag in my suitcase with my clothes while I was travelling  When I packed it - it was about 60% charged the following morning it was only 20 % charged and the battery report showed it had turned on and off several times while I was travelling.  They said they had not heard of this and to monitor it.  Reading this thread it appears others also have the same issue.

    Battery Full charge capacity now shows 40,974 instead of the 42,002 has it overheated in the case and damaged the battery - Cycle count shows 4

    Last night I left it on and on the mains - This morning the display was off but it had not hibernated as it was instantly on when I pressed a key. Power settings were - on mains sleep after 60 mins and Hibernate after 180 mins.  The battery report did not show any suspend activity.  So there is definitely something wrong.  I have a 32GB SD card fitted (only plugged it in at the weekend)  will try some experiments to see if that is affecting the hibernation

    Microsoft Support Ticket No 1227426877

    Was this answer helpful?

    0 comments