System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Was this answer helpful?

0 comments

997 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-17T19:10:52+00:00

    As for my experience, still a failed update with error code 80070490. Tried the solution where you delete the datastore(dot)edb file and it worked BUT came across the battery drain problem. I finally decided to wipe my SP2 to factory settings and run the update again. I have no typing cover but I do have a microSD card installed. I removed this right before I updated the firmware. Everything went fine BUT battery level is screwed up! When checking CPUID HWmonitor I see the battery's capacity at around 20,000 mWh instead of 42,000 mWh. So I had to do the volume up + power button solution. It somehow resets the battery levels but the problem sometimes reoccurs. I decided to disable the power button putting the device to sleep mode. I just put it to sleep using the charms menu. But it's not 100% effective.

    My fear is that this firmware update could potentially screw up the battery! I checked CPUID HWmonitor and I can't believe the battery's wear level is at 3% even though I've had it for only a month! By the way, the Full Charge Capacity fluctuates from 40,000 to 41,000 mWh.

    Here's a screenshot.

    By the way, I have the Surface Pro 2 128GB model.

    COME ON MICROSOFT!!! FIX THIS ASAP!!! I can't believe I'm getting this much stress over a PREMIUM DEVICE!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-17T17:04:00+00:00

    MS will not do any "out of cycle" patches unless it is an extreme emergency, such as a massive security hole.

    Not sure how reliable this is, but one user reported his unit was friedby the firmware update and is being replaced by MS.

    Yesterday when I went to pull my SP2 out of my travel case to find it so hot it practically burned my hand. I can't keep it in the travel case now for fear of damaging the hardware.

    I just make sure to Hibernate or shut down.  That's the only way until a fix comes.  I can't believe they f-ed up this badly.

    AND that they have not said anything about it yet.

    Was this answer helpful?

    0 comments