System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-15T15:05:08+00:00

    'm interested to know hat is the Powershell script that offers you 1 week of battery life?

    hi Phra Mick Ratanapanyo

    Doing factory wipe then powershell hack for October drivers gave me 1 week of hardly used sleep mode SP2 ( i carried it around in sleep mode whiles on holiday last week in Iceland)

    Link->

    http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfupdate/surface-pro-2-surface-cover-telemetry-driver-blank/c5c4508a-d23f-4bd3-8631-d851d8f776a3?page=7&tm=1387119194106

    I come back do the failed December rollox and then had to do the hack to fix the failed installed and i got full drainage in sleep mode over one night (40,500 down to 0) it didn't even boot.

    I also get no reason BLUE SMILEY SCREENS OF DEATH (BSSOD) even when not touching it

    I have just wasted more time and got it back to factorywipe+powershell and i will see how it goes now

    hope the december didnt do something to stop that working for me

    I am not even sure doing it this way is good for you SP2 and all i want is MS to offer a working operating system for this machine as a large 4gig iso or something.  I cant spend my life 10 hacking patching reseting wiping goto 10 :¬)

    Lets see

    P.S. im now at factorywipe+powershell and by battery reports 41,902 - almost a cood number for 13 cycles brand new SP2 :¬) - lii add more info as i find it

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  2. Anonymous
    2013-12-15T14:30:34+00:00

    I get full battery-drain overnight now (battery only charges to 40,500 now (MS thanks for the damage) 

    yes i did the mystical  "Hold vol + and power button for 15 sec...."

    I also get a lot of reboots now when its idle

    "your pc ran into a problem and....." messages are frequent

    Is there a microsoft website where microsoft reads posts and helps people?

    I will do factory reset AGAIN and do the October driver hack (Powershell script thing)

    to get me back to 1 week battery life (lets hope the recent firmware has not blocked this)

    after this i have no where to go and nothing to do

    I really think I should just "jump up and down on it till i get blisters" TBH :¬(

    Ideally MS we need a proper 5gig download image (option) of a WORKING operating system - Pretty please with sugar on top.

    Mac

    Hi,

    I'm interested to know hat is the Powershell script that offers you 1 week of battery life?

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