System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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Anonymous

2014-02-12T15:37:32+00:00

Greetings all,

Please download the February Windows Updates. You may need to install current updates, restart then check again to get all of the updates.

Once you have all Windows Updates installed, please let us know if you are still experiencing the following:

Firmware showing as failed in Windows Update

Battery gauge on your Desktop showing incorrect time/battery levels

If your Surface will not go into Sleep while idle

If your Surface will not go into Hibernation.

I HIGHLY RECOMMEND PEOPLE DO NOT INSTALL THE FEB FIRMWARE UPDATE!!! It will get pulled just like last month. I have updated 2 surface pro 2's and both of them no longer go to sleep when closing the lid. Last night I put them both to sleep and both woke up with no battery this morning. I did a little more testing and these devices are now completely unreliable waking or going to sleep and get extremely hot when you think they should be sleeping. Both devices run significantly hotter now as well. They are much more hot to the touch.

DO NOT INSTALL FEBUARY FIRMWARE UPDATE.

Here's my question: Why are we being asked to be Microsoft's QA?

David,

I don't know if I can agree with you.

When I did the updates around 10am local time, I will say I was disappointed. My first reaction was, 'Oh no, not again'. After awhile, things settled down, but I was fairly sure that nothing really happened to my Surface Pro 2.   Late last night, about 9pm Local time, I received a prompt for an update. This was for a February 11th Firmware update.   I thought I had installed it, but what the heck.

The install went off, I believe there were 2 updates included. As a matter of choice, I go through Power down of the device after firmware updates. I did that. When I powered back up, my battery meter appeared fixed. Sleep appeared to work correctly. It shut off when the lid was closed, it shut off when I touched the power button...once.   It turn on when I touched the Power Button, once. Overnight it did NOT turn on and/or drain my battery. I woke to a 97% charge, from a full charge when I shut it down.

So far at work today, no issues. My battery meter started at 8hrs and 11 minutes this morning.

I don't know the difference between our units. I can't imagine there is any difference. But, the actions since the 9pm update contradict, for me, everything you're saying. Have you indeed gotten that update that Steven_B talks about? I thought I did, but I hadn't. After this evening update, my Surface appears to be running quite well...
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Anonymous

2014-02-12T14:09:53+00:00

Greetings all,

Please download the February Windows Updates. You may need to install current updates, restart then check again to get all of the updates.

Once you have all Windows Updates installed, please let us know if you are still experiencing the following:

Firmware showing as failed in Windows Update

Battery gauge on your Desktop showing incorrect time/battery levels

If your Surface will not go into Sleep while idle

If your Surface will not go into Hibernation.

Dear Steven_B,

I can't afford the luxury to be on-board another leaking vessel for another month. The failed Dec update was fun while I had the spare time, and we learned a lot about our SP2 in that time frame, others may disagree nor be so convenienced. I know I went from someone who loved my SP2 to not being able to trust it. Could you please give the reasons as to why the lab-rating phases falls to us users? An insight into how the Microsoft smart update works perhaps would help us understand why these problems occur. I'm only suggesting a speculation here. Personally however, I would love to hear about the Jurassic high CPU when boot with microSD card inserted.
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