System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-31T09:26:29+00:00

    I have not yet heard of either of those issues yet. I installed all updates but firmware ones. I intend to leave my device set to manually install updates until I know for sure its safe to install the firmware. I also want to see how my device behaves before I update the firmware.

    My new one, as well as my old one, has a SanDisk 64 Gb SD card installed that I leave in there all the time.  After the December firmware and before the January firmware, my unit would turn on is own, often in the sleeve I keep it in, thus getting very hot. This no longer happened after the January 18th update.  However, my device did not properly show the battery indicator, as many have reported. If I did the magic power on with volume up keys, it would reset it for a while, but eventually the battery would revert back and the gauge was wrong.

    I have never had the issue of the screen brightness resetting either. So you had these issues before you updated the firmware from January 18th?

    For those who are wondering, my current battery full capacity of the new device is over the expected capacity according to the battery report.

    I would still like to know how to find out what version of firmware I have.

    Screen Brightness set to 100% on cold boots with SD Card inserted:

    This issue was present in all my 3 x Surface Pro 2 units out of the box.

    I could set the screen brightness to 50% and shut down the system.

    Upon rebooting, the moment I slide up the lockscreen the brightness would jump to 100% again.

    I call it the blinder, because it was very blinding in dark conditions.

    Client Server Runtime (csrss.exe) chew CPU to bits stuttering the unit:

    This issue was clear and present in all my 3 x Surface Pro 2 units out of the box - when cold booting with SanDisk Ultra 64Gb MicroSD card inserted. Sometimes it takes 30sec to present itself. Have Task Manager on auto-start, Sort your view by CPU process highest on top and keep watching that naughty process.

    System (ntoskrnl.exe) and System Interrupts hogging CPU:

    This Jurassic issue was clear and present in all my 3 x Surface Pro 2 units with newer than original firmware - when cold booting with SanDisk Ultra 64Gb MicroSD card inserted. It was not as bad as the csrss.exe CPU hogs, but battery wrenching none the less.

    Every firmware updates I run into were the hopes that these issues would be fixed.

    No such luck.

    Oh well, all geniuses have evil qualities and I guess the SP2 is no exception.

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  2. Anonymous
    2014-01-31T07:38:46+00:00

    I have not yet heard of either of those issues yet. I installed all updates but firmware ones. I intend to leave my device set to manually install updates until I know for sure its safe to install the firmware. I also want to see how my device behaves before I update the firmware.

    My new one, as well as my old one, has a SanDisk 64 Gb SD card installed that I leave in there all the time.  After the December firmware and before the January firmware, my unit would turn on is own, often in the sleeve I keep it in, thus getting very hot. This no longer happened after the January 18th update.  However, my device did not properly show the battery indicator, as many have reported. If I did the magic power on with volume up keys, it would reset it for a while, but eventually the battery would revert back and the gauge was wrong.

    I have never had the issue of the screen brightness resetting either. So you had these issues before you updated the firmware from January 18th?

    For those who are wondering, my current battery full capacity of the new device is over the expected capacity according to the battery report.

    I would still like to know how to find out what version of firmware I have.

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