System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-29T01:22:55+00:00

    The only way to get some response to something like this would be a class action suit.        

    I'd have expected the following:

    • Some battery capacity loss over a 3 months
    • Some jitter in the battery capacity readouts

    Is a 4% loss over 3 months (and 26 cycles) really statistically different from the expected? 

    I don't know much about batteries, but I do know that any battery I've had in a computer has lost substantial capacity over a year or two.  Is Microsoft really doing worse than industry norms?

    I can imagine that batteries that got fried due to the waking-up problem will have loss of capacity, but is there really evidence that others were harmed?

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  2. Anonymous
    2014-01-29T00:02:27+00:00

    I haven't had any battery issues with my SP2 besides the one mandatory "first time comes around" that healed itself With a reboot.

    Anyone else who could confirm that a reinstall of the battery driver/FW resolves the issue and/or resets the battery- meter?

     

    During my drain to 0% battery calibration, I noticed the unit was still running for another hour after the battery meter reported totally depleted. So yes the readout was wrong.

    The energy settings do not allow to set critical energy level to 0% nor doing nothing if it hits the 5% limit (there is no option to do nothing).

    How can I force it to run until it is 100% depleted?

    Adjust your critical battery action to sleep instead of hibernate. Once the readout gets to 5% manually wake the unit and it should stay awake. "Should" as in it worked for me, mightn't work for everybody.

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