System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-13T00:54:13+00:00

    The Full Charge Capacity in batteryreport.html is the best guesstimate from the electronics associated with the battery on how the current actual charge capacity compares to the design capacity (theoretical ideal for that battery model).  I only take seriously the Full Charge Capacity that "powercfg /batteryreport" generates after I discharge to less than 10% and fully recharge to 100%, which I only do once every 3 months because of my relatively low usage and wanting to avoid undue wear-and-tear on the battery by fully discharging and fully recharging (see Wikipedia or Battery University on the characteristics of Li-ion batteries).

    If the 22,000 mWH were real, the battery would be really screwed as the design capacity is 42,002 mWH.  My Surface Pro 2 has been through about 12 or more equivalent full discharge-recharge cycles (partial cycles are added up) and my Full Charge Capacity is reported as 41,859 mWH but it goes up and down daily depending on my pattern of usage, how cold the machine is, etc.  As I've reported in other posts in this thread, to maximize the life of my $1400 device with irreplaceable battery, I mostly try to keep the charge state of my battery between 35% and 60% and I try not to let it get too hot in charging or in use.  Heat is bad for Li-ion batteries.  Apple in their battery care web pages recommends for prolonged storage of the devices having the charge at 50%.  They claim their devices will have 80% charge capacity have 1,000 cycles (don't say temperature or whether that's full discharge-recharge cycles, etc.).  So given that, if the discharge rate is multiplicative (same factor retention capacity on each recharge, you can figure out that you lose 0.999777 of charge capacity on each full discharge-recharge.  0.999777 raised to the 1,000th power is 0.8, 80% full design capacity after 1,000 discharges/recharges, according to Apple (their math may be different).

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  2. Anonymous
    2013-12-12T23:45:22+00:00

    I have noticed this as well. Try running "powercfg /batteryreport" which will generate battery-report.html file. When open that page, I see my battery full charge drops to around 22000 (don't remember the exact number. I'm doing System Restore on my Surface Pro 2 at the moment.) It should have been around 44000,

    which is the normal full charge capacity.

    I think that is why battery percentage is always 100%, until you have used it more than half then it will start dropping because its actual capacity will be less than 22000.

    WTH! This is so disappointing..

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