System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Was this answer helpful?

0 comments

997 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-01-23T21:31:24+00:00

    How long can your battery last and under what type of settings Roy?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-01-23T21:14:07+00:00

    Having used Windows in its various incarnations both professionally and domestically since NT 3.n, the mess that they've made with the Surface range dwarfs any previous blunders. I certainly can't previously recall a situation comparable to where the "updater repair tool" is itself broken. Astonishing. And their lack of clarification of the Surface update situation is simply a disgrace.

    I wouldn't advise anyone to buy a Surface of any model. There is simply no compelling reason to do so and many compelling reasons not to.

    I'm not sure this is entirely fair. Problems like the December messed-up firmware are not a Microsoft exclusive. Apple has just announced they have a fix in the works for an iOS 7 problem that causes frequent crashes at random times that might be released in March, maybe. This problem was there since the 7.0 developer betas apparently. If you look at some Apple forums, you can see users saying very similar things about Apple as people are saying here about Microsoft. The support is not good, it used to be better, how is it possible it took more than four months to fix such a critical problem, etc., etc. What would you say if your Surface started rebooting frequently and randomly for four months? I guess a shortened battery life for a month would suddenly become the least of your woes.

    My Surface Pro 2 is by far the best device I've owned in a fairly long technically-oriented life and I would fully recommend it for both casual and professional use. I charge it overnight and use it all day long with several Modern apps, various Office applications, audio and video Skype conferences, some graphics manipulations, even programming with Visual Studio with the occasional help of a second large monitor attached to it and usually I still have juice to watch the latest episode of one of my favourite TV serials in the evening. It's fast, sharp and reliable (firmware glitches apart, but it's fixed for me now). So far I could not ask for more.

    Was this answer helpful?

    0 comments