System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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997 additional answers

Anonymous

2014-01-23T15:12:16+00:00

I found with sites IE11 hates with win7 64 - I do tools->compatibility settings->"then add the url to the list" and then it works

had this problem with battle.net and others - although your one seems to work ok for me

It is odd that Microsoft URLs would not work with the current version of Internet Explorer on the most common Microsoft operating system, Windows 7. It is good to know that there is a way of patching this problem. but if Microsoft can't make its own URLs work with its own key software, it is not very focused on a basic part of interaction with customers.

In the golden age of Microsoft there used to be multiple ways of giving Microsoft a heads-up about a problem, and one frequently got an immediate appreciative response. There is the charming story of the (now) Melissa Gate describing her first date with Bill Gates being at a later hour than she expected in the evening because Bill was going to a user group meeting. She found that a bit geeky, but that was a big part of the spirit that made Microsoft great. Today much of such activity is relegated to these forums, and there is almost no feedback as to whether Microsoft is paying any attention.

If I were advising the next CEO of Microsoft how to regain the magic of the golden age, a key part of that advice would be to have some real Microsoft employees with actual authority involved in these forums. I've seen and written about such a model working in medicine, and the added value is tremendous.
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Anonymous

2014-01-23T07:00:37+00:00

I still have sleep issues, while lying unused with screen off and the type cover attached covering the screen over night the battery level went from 50% to 6%.

I also get the sense that the drain when connected to the Type Cover is not fixed, but I haven't done any detailed testing. From Microsoft's listing at http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-2-update-history it sounds like there were multiple issues addressed in the failed 10 December firmware update, most of which were not addressed in the 18 January firmware update. It is unclear if Microsoft thinks more than a handful of people have these problems; they seem to think they addressed the most common problem, which they think was experienced by 0.3% of users, and it is hard to tell if they think there are other problems that need solving.

BTW, URLs such as that above have been going into infinite loops when used in IE in the past week or so. They are OK in other browsers.

I found with sites IE11 hates with win7 64 - I do tools->compatibility settings->"then add the url to the list" and then it works

had this problem with battle.net and others - although your one seems to work ok for me
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