System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-22T21:30:49+00:00

     From Microsoft's listing at http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-2-update-history it sounds like ....

    BTW, URLs such as that above have been going into infinite loops when used in IE in the past week or so.  They are OK in other browsers.  It makes you wonder what browser people at Microsoft use.  It also makes you wonder whether they even know of the problem with such links since they seem to avoid forums such as this one where they could get rapid reports.  I would have mentioned the problem as soon as I saw it if I thought someone was paying attention, as Microsoft folks used to do before the week in which employees #1 and #3 in seniority left within a few days of each other.

    The problem with some Microsoft URLs that I described recently occurs with IE11 on Windows 7, but after  Jim Lewis said he couldn't reproduce the problem on windows 8, I checked and indeed it is not a problem on either the Metro or Desktop sides of Windows 8.

    That explains why the Microsoft folks haven't fixed this.  They have probably all moved on to Windows 8, and even if a problem is noticed in Windows 7, it is not high priority to them to fix, even though far more people use Windows 7 than Windows 8

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  2. Anonymous
    2014-01-22T20:28:46+00:00

    Useless unit! This will be the second time I will return it. Last time it was the USB port and pen calibration not working. Now the battery drain is to fast without any reason. 17% battery drain/hours with absolute minimum use while others claims over 8 hours, wtf!

    EDIT: at 8% battery life the unit suddenly goes into sleep mode even after I set it to go into sleep mode at 5%. When I press the power button I can login to windows and the batterybar shows 0% and unknown battery status. The unit can still be used even if it shows 0% for couple of minutes before it definatelly powers down. When I charge the unit it doesn't increase the battery level even after 1 hour. Shutting it down and restarting shows correct battery charge. October firmware and January firmware installed (never received the december firmware).

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