System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-22T19:49:33+00:00

    @SV-82 5.5 hr battery life concern

    The battery life estimate in the battery report does include periods of inactivity.  Looking at days in the past week, my average battery life estimate for a whole day has ranged from 6 hr to 9 hr.  And I have a very low screen brightness, 10 to 15%, as I'm an old retiree living in a house surrounded by shade trees (live oaks).  So if all your usage is processor-intensive and you use a very high screen brightness, I could see getting only 5.5 hours battery life.  The one full day of usage (1/21) after the 1/18 firmware install, the battery report says I had an effective 7 hr, 24 min of usage on a full battery.

    As to the person who says that they have a problem with IE links on an SP2, I have no problem whatsoever..

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  2. Anonymous
    2014-01-22T17:57:02+00:00

    Well, then you have an exceptional copy of SP2. It makes you wonder if its worth to keep it or return it back for exchange. I have no other issue with the unit as everybody else describes here, except for a (compared to yours) very low battery life. 9 hours seems to be a bit exaggerated. How do you measure. I measure with an actual run of 5,5 h with office softwares before it shuts down, while you are maybe switching it on and off during the 9 hours period. 

    Take a look at the other responses in this thread- your 5.5h of run life is way off.  Exceptionally low. 

    See here on the CNET review.   They get 7 hours of run time playing video, which is pretty darn intensive.  So your 5.5 is abnormal. I'd look at a replacement.

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