System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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Anonymous

2013-12-12T20:55:30+00:00

I have found the admin Command Prompts "powercfg" and "shutdown" very useful. Be sure to read the HELP and the command options before trying yourself.

"powercfg /batteryreport" gives you a detailed report over the last few days of your battery usage and a lifetime outlook on the performance of your battery

"powercfg /sleepstudy" (mostly useful for Surface RT/Surface 2 devices) tells you what's going on during Connected Standby (no reports on the SUSPENDED state).

Don't know whether it would help folks with problems making a Surface Pro (2) shutdown completely but for my Surface RT, the Windows Shutdown command just seems to make it go into Connected Standby and then the RT can wake up and chew battery unexpectedly to complete discharge (happened several times to me). After the latest 12/10/13 firmware update for the RT, I've been using the admin Command Prompt "shutdown /p" after going into Airplane Mode and turning off the Tile Time Live Tile (which seems to take unnecessary juice on Connected Standby). Since using "shutdown /p" my Surface RT has always remained in SUSPENDED state when shutoff with the same battery level on reawakening as when shutdown as shown by "powercfg /batteryreport"

Don't know whether this advice will help any Surface Pro (2) owner achieve true shutdown if they're having problems waking up when supposedly shutdown but it might be worth a try.

BTW, I keep my batteries charged in the 35% to 60% range, always operate on battery except when charging, charge in short intervals with a cooling off period in between (I actually pop my Surface devices into the frig for 5 min before charging for 5 to 10 min, then repeat!-I'm in a low-humidity region of the USA). (I'm a mostly at-home retiree). My Surface RT after 1 year and 81 equivalent full charge cycles is still rated at 100% design battery capacity by "powercfg /batteryreport." So either that report is meaningless or I'm doing good. Since I only go through 70 to 100 charge cycles a year for any Surface device, I only full-discharge and fully recharge my Surface devices once every 3 months, not once a month as recommended by Microsoft.
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Anonymous

2013-12-12T19:57:59+00:00

Add me to the list of failed firmware update. Has caused serious sleep/wake issues. My 128 gig Pro 2 with Type cover wakes on it's own. Has killed my battery now a couple of times.

Might try to update firmware through methods discussed here and see if it improves.
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