System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-22T08:37:58+00:00

    It fixed the sleep issue but my battery drain is still evident. Before the firmware update I was getting 9 hours or so and now barely 4.5. Before the fix i was getting 2.5

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  2. Anonymous
    2014-01-22T01:20:49+00:00

    Be interesting to know what other people are seeing for working battery capacity after firmware update, particularly folks who had frequent battery drains, overheating, etc., and did not exchange their devices.  Also interesting to know what the average SP2 user is getting as estimated usage hours on a full charge.

    Many have said that you need to charge your battery to 100% and then discharge it below 10% before you start getting accurate reports of remaining charge.  However, I never quite understood how that translated into what you should do because the preparation protocol depends on the computer's display of remaining charge.  So I won't take seriously my remaining charge estimates until I've charged for a long time, used the battery long enough to get told to shut down or else, and then fully charged again.

    Others know much more about batteries than I do, but this is how I muddle through.

    Yes, I'm one of those folks who has mentioned in the past that the most accurate battery capacity readings are likely to be obtained soon after a full discharge (< 10%) and a full subsequent recharge.

    However, I think my point and question is about relative, not absolutely correct battery capacity charge readings immediately before and after the 1/18/14 firmware update.  Prior to the update, my relative battery capacity readings were very consistent from day to day.  Others had wildly varying (relative) battery capacity readings.  So my question, which I think is worthwhile, is what did the installation of the firmware do, relatively, to your battery capacity readings (as well as the % charge status readings, which rely on a battery capacity/maximum voltage determination, anyway).  And if one waits too long after the firmware update and gets a wildly disparate new battery capacity reading, you won't know whether that's courtesy of the firmware update or some other new issue that's cropped up......  Since my Surface RT suffered occasional mysterious sudden discharges (well before I got my SP2), I've run "powercfg /batteryreport" every day for each Surface device and every so many weeks I have saved a dated copy in a folder on. Battery Reports for each device on SkyDrive, e.g., 20140115 battery-report On-Off States.html for SP2 after 1/14/14 Patch Tuesday.  Guess I don't really trust the discharge behaviors of my two Surface devices to behave normally all of the time. But enjoy using both devices immensely, anyway.

    EDIT:  point of running Battery Report every day is to spy on behavior of my Surface devices when I am not using them.  Are they waking up, etc., when they should be sleeping, hibernating, shutdown, or whatever. Not for battery capacity estimate.

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