System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-21T21:21:54+00:00

    The predicted battery usage left very much goes up and down with your recent immediate past usage.  Let the SP2 sit idle, the prediction may be > 10 hours on a full charge.  Do some processor-intensive tasks, the predicted usage may be 4 or 5 hours (or less).  Kinda like how battery life on laptops of old yo-yo'd according to how much you were making the hard disk spin .

    Also, if you look in the Battery Report generated by "powercfg /batteryreport" at the Admin Command Prompt, in the last section of the report for Battery Life Estimates, you will see an integrated summary of past battery life estimates for average usage over an entire week for several months back into the past and for the most recent week, for each day of the past week.  The left side of the report is estimated at Full Charge Capacity at the time (wear-level taken into account), the right side of the report at the ideal Desig Capacity of the Battery.  The final tabulation at the bottom of this section is the overall (average?) battery usage hours per charge you would be getting with actual capacity as you go on the left, design capacity on the right averaged over the lifetime to date of the device.

    The intent of this section is to give you an inkling of how your SP2 battery is holding up under the typical demands you place on it in a day, in a week, etc.  I guess it's basically designed to give you an idea of how many hours you can typically go before you need to look for an outlet and how fast the number of hours you can go is running down during the life of the SP2.  Perhaps MS thinks the final statistics more useful to customers than seeing their full battery capacity is at 37,000 mWh.

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  2. Anonymous
    2014-01-21T21:01:17+00:00

    So far, so good today after yesterday's firmware update:  Battery appears to be holding charge well and battery meter is accurate.  The screen dimming and brightening at random also appears to be fixed.  Fingers crossed that this will continue.  When this machine works correctly I love using it!

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