System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-21T01:38:00+00:00

    Received the firmware update. 

    Las Vegas, NV, USA/SP2/128/4200/Lot1341. 

    Wonderful sailing!  Also MS did survey me when I stated I was searching for the firmware update..I requested that MS treat us as intelligent adults as we had all purchased premium devices and that we wanted them to function as advertised.  Right after received the update, perhaps a coincidence.  As an aside , this is the third or fourth time I was surveyed after searching at the MS Support site

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  2. Anonymous
    2014-01-21T00:52:36+00:00

    UK SP2 / 128

    I am still being offered the October update but nothing for this month. Is the latter dependent on the former as I'm reluctant to install it?

    Boy, am I getting tired of this b*ll5h*t

    Roy

    EDITED

    Checking for updates via the desktop control panel shows the new update  but not the October version; checking via the sidebar PC settings menu shows the October update but not the new one. Yet more spectacular incompetence from Microsoft.

    I'll wait a while before installing the latest version. Now why would that be?

    I checked only the Desktop readouts, and also had the 24 October update disappear in favor of the 18 January update.  After charging the SP2 (and doing a disk image while that was happening, just in case) I installed the firmware update and nothing catastrophic happened.  I haven't tested what happens after hours in sleep with the Type Cover attached, or what happens at low charge, but I imagine that many of us will get the opportunity to test such things in coming days.

    The main things I did differently as a result of this thread were:

    • Knew what to avoid because of the power management issues (Type Cover left attached, use of Sleep).
    • Knew to avoid re-installing the 24 October firmware update that was offered a week or so ago.

    Ideally I should have known both of these things promptly by being so informed by an apologetic and  well-informed Microsoft representative helping out in this group and making public statements to reach a wider audience as well, but alas we don't live in such a world.  But I continue to think the Surface is a very important step in the right direction, and thank the community for making things work well anyway despite the unimpressive performance by Microsoft on customer service.

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