System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-21T00:19:01+00:00

    One of the issues this update is supposed to fix is wrong battery indicator. Every once in a while my Surface Pro 2 reports it has 5% battery left and refuses to recognize it is connected to the charger. Reboot or power off does not help in this situation

    • after a day or two Surface just crashes, reboots in Automatic resolution mode, then boots correctly and works for another week without issues.

    I was hit but this problem today, and here we go - can't install even firmware fix - it (understandably) requires a minimum level of charge for the battery or power supply connection, which my Surface won't report until the next crash. What a frustration...

    P.S. I'm on East Coast (Connecticut), didn't get firmware update available till this afternoon (and I was checking a few times a day since last Tuesday). I get it that Microsoft wants to take time and test the fix and so on, but I agree with everybody above who said there should be more communication. And a bit less of denial too - I remember it took them almost two weeks to admit there is a problem related to firmware. Had they accepted it sooner, who knows, we could have gotten a fix before holidays.

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  2. Anonymous
    2014-01-20T23:40:36+00:00

    Germany, SP2 Pro, 256GB:

    I got the update today, but nothing is changed. Unknown Device is still there, stand by isnt working and battery drain is still there. Now i contact the support for exchange the device.

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