System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-20T18:04:45+00:00

    So just an update from me.

    I returned my surface pro 2 for a full refund from the retailer, I then went and got a HP split which has really bad battery life, returned that and ended up with a Asus Transformer T100 <--- I love this machine, sure it is only 32bit quad core Atom with 2 gigs of ram but if you are using it for email/web/youtube/word/excel and a little bit of gaming (from the windows store) you can't beat it on the price. It was $700NZ for 64gig ssd in the US its around the $350-$400 mark.

    Has no problems that I have found so far and it even comes with MS office home/student.

    So all up I have a machine that I love, that works, and a nice fat refund of about $700

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  2. Anonymous
    2014-01-20T17:22:17+00:00

    its a windows update. it'll be there until it gets superseded by another update. what would be the point of updates that are only there for one day? forcing people to be online every patch Tuesday? ;)

    I believe they are not releasing it to everyone at the same time, considering how bad it went last time. so they're getting feedback and can stop the rollout if there are more issues without affecting everyone. 

           

    "considering how bad it went last time"....ms told us it was 0.3% of surfaces pro2 with the botched FW problem!

    That is a very small amount of server time compared to Toxic Tuesdays releases to all Win 7/8 and a couple of vista computers worldwide...I can not see server overload anywhere! In fact I can not see he patch here at my location after almost 1 week since the "promised" release...Where is the spokes person Josh??

    Missing in action along with ms!

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