System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-20T00:16:39+00:00

    PC World article at: http://www.pcworld.com/article/2089540/microsoft-releases-update-to-fix-surface-pro-2-firmware-problems.html

    Between that and Wallstreet's observations, the hypothesis I advanced earlier today, to explain why some got the 18 January update and others didn't, doesn't seem to be the explanation.

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  2. Anonymous
    2014-01-19T23:19:19+00:00

    Just as a follow up to my two test Surface Pro 2's: 

    SP2 without Dec firmware update was eventually successful in the "current" Jan update (only software, no firmware).  Originally had experienced shorten battery life and crash when put to sleep (where under sleep, it crashed when going into hibernation).  After installing each of the 3 software updates separately and testing each update's effect to the sleep and hibernation, the update took without issue.... so far.

    SP2 with Dec firmware problem took the "current" Jan update without issue.  But still do not see a Jan Firmware fix (East Coast).  I replicate the mysterious "turning on" effect by setting sleep = 1 min and hibernation = 1 min.  I observe the system go to sleep (in 1 min), then wake after 1 minute, where it will remain on.  Thus replicating our mysterious battery drain, hot to the touch systems.

    It seems clear MSFT has a real problem with their Surface Pro devices and Patch Tuesdays (remember, all was great until that one Patch Tuesday in December).  I am doubtful their updates have effected a small population of systems.  I sincerely hope we find resolution soon.  It will be sad to see such a promising technology fail due to updates.  The one positive is that MSFT is replacing units - That suggests a strong commitment.

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