System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-19T21:51:53+00:00

    I have been checking windows update through the control panel and charms bar and no firmware update has appeared.  When I used the charms bar and type check for updates rather than windows update another 10/24 firmware update appeared even though I had already installed it.  In addition neither of these firmware updates appears in my update history through windows update, only if I view through check for updates in the charms bar

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  2. Anonymous
    2014-01-19T21:46:01+00:00

    Why do we have to *guess* what Microsoft is doing with this firmware fix?

    Doesn't being a paying customer entitle you to the company answering your questions honestly? Or at all....

    Hey, MS - we're all guessing at what's going on. Why don't you just tell us?

    How's that for a novel idea!

    It would of course be good if Microsoft would discuss the problem and offer guidance.  However, the best way to get them to emerge from their reluctance to comment may be to develop specific questions that someone can pose to Microsoft to result in us getting some guidance. 

    For example, do we all fall into the following two groups:?

    1.  Those for whom the 10 December firmware update is listed in their update history as Succeeded, to whom the 18 January firmware update is offered.  The recommendation for these people is clearly to install the firmware update.

    2.  Those for whom the 10 December firmware update is listed in their update history as Failed, who do not get offered the 18 January update.  For these people the recommendation is unclear.  At least some of us are now being offered the 24 October firmware update for a second time, despite having installed that firmware update in October, and it being listed as Succeeded.  Are we supposed to reinstall the 24 October firmware update, plausibly to repair the failed 10 December firmware update?  Since some are reporting problems after reinstalling the 24 October firmware update, it would be important to get some advice as to whether to try reinstalling that update that is listed as Succeeded.

    Do the SP2 users fall into these 2 groups?  If so, can we get Microsoft to answer the specific question of whether group #2 should reinstall the 24 October update?

    Some more data from this group could help formulate such a question, so specific that it would look bad for Microsoft to stonewall.

    The problem I am having is that I went back and dipped the device... yet still had issues. So will this ever be resolved? Because me device is not showing a failed update I am worried that I will not get the patch required to fix this.

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