System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-19T18:06:00+00:00

    After the Jan firmware update I've changed my power profiles to go to sleep (instead of hibernate), and the sleep seems to be working ok. I had it sleeping the whole night and the battery showed the same charge in the morning.

    Xka.

    My understanding is that closing the Type Cover 2 will put the machine into the sleep mode. Also, if I don't have the Type Cover 2 attached, and the screen turns off, the machine will go into the sleep mode at some point as well. In other words, I don't need to choose the Sleep mode manually from the shutdown menu to induce it. Is this correct?

    To give you an example, last night the battery was 100% full before I closed the lid. This morning, the battery indicator was showing 36%. What's even stranger, after using the machine for a couple of minutes, the battery indicator jumped to 51%.

    You can change the behaviour of sleep modes how you want. I want the surface go to sleep when I close the lid and hibernate when I press the button. I can then shutdown completely from charms, which is not a frequency thing. I don't want it going to sleep/hibernate based on timer.

    You can set also the time it takes to turn of the screen, but this is not same as sleep mode.

    I've also noticed that the battery indicator doesn't show correct values immediately after the wake up, but takes few minutes.

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  2. Anonymous
    2014-01-19T17:51:54+00:00

    If you reintalled W8.1 after the failed December firmware update, will the January fix be available (since the install history doesn't reflect the failed December firmware after reinstalling W8.1)?

    is the update going be available for users who did not install December firmware

    ?

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