System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-17T14:10:59+00:00

    I'm still experiencing the battery drain with over heating from the December update. 

    Left my surface pro 2 on sleep overnight, and it drained 80% of battery and was burning hot this morning with no response to any button. After cooling somewhat, it finally started charging and starting up. I'm now considering whether this battery drain/burning temperatures is damaging the hardware, specifically the battery. And I will probably seek a exchange for a newer one in the store.

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  2. Anonymous
    2014-01-17T12:56:32+00:00

     The e-mail that I got said "Surface Pro," not "Surface Pro 2.......".  Try reading it again and see if the former is not what's in your e-mail, too.  I think that MS is intent on getting rid of the last of the original SP's.  If they've been sitting on shelves all this time, their batteries are aging, too, so it won't be like getting one hot off the assembly line, besides the other obsolescence factors growing with every passing month.

    Jealous are we?  I made the decision in late December to buy a $599 SP1 from Best Buy after comparing features and specs, and realizing that the differences between the SP1 and SP2 boiled down to a slightly faster 4th gen CPU and longer battery life.  Considering I'm "testing the waters" of the device (and already knowing how much I dislike Win 8.1) I found saving $400 outweighed a few hours extra battery life.

    FWIW, my decrepit SP1 has a build code of 1323, which makes it what, mid-2013?  You consider that aging?  I'm guessing many SP2 build dates aren't far from that date.

    And, the biggest advantage of my SP1 over your SP2?  Mine works.  No firmware bugs so mine is fully functional and I get to enjoy it to the fullest every day, while many SP2's are sitting, unused (and unusable) growing older...

    Maybe you can list the "obsolesence factors" that are affecting my SP1 that I should be aware of...I'm curious what's going to keep me from using my SP1 that (at the same time) won't be affecting your SP2, considering apart from a different CPU, our units are practically the same...

    I am sympathetic for everyone with a problematic SP2.  I'm sure it's frustrating, but I had to address the "logic" regarding the SP1 vs SP2.

    A good friend of mine upgraded from a 128GB SP1 to a 512GB SP2 because he needed more storage.  I asked him how he liked his SP2 and he said it didn't really seem noticably faster, but he does like the extra storage.  I'm glad I have an extra $400 in my pocket.  :)

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