System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-17T06:27:37+00:00

    Moderators of this forum (Steven_B, Hugo_V, TimHogg and Tony_Du),

    You have here an incredible thread with a 594 replies and count every day without an official Microsoft answer, this is the class of support for the buyers of surface pro 2?? Where is the respect for your costumers?

    The people needs any answer of Microsoft, we wait a lot of time and microsoft silence is the worst part.

    I don't want replace my machine, this cost a lot of my time and effort, how much money Microsoft lose with the replacements?, a lot of machines are out of stock even for the replacements, and worst, what is the image for your costumers and the image of your product?

    We only want answers and dates to wait new firmware, No the one month Microsoft silence!

    Thank you.

    The replacement may likely be a refurbished... but it would get you up and running.  Back everything up to a drive (individual files and also the image if you can).  I restored by individual files... did my settings via Skydrive, and just reinstalled software and it was back "up" in less than a day... and I had nearly 250 GB used of my 512 GB SP2.  I think if they can't honor us with an answer, you might as well get back up and running... just swap it out!  (Please post the serial number of the one you are returning along with how hot or what specific damaged it had... so we can support one-another ... like when the next guy receives your bad Surface as his refurbished replacement.  Knowledge is power.)

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  2. Anonymous
    2014-01-17T06:17:35+00:00

    Thats the problem, my one would boot itself up after doing a shutdown.

    It would just start itself, I could have it sitting right next to me after doing a shut down and an hour later it would just boot itself up and keep running.

    That is why the issue is major in my book, if you have it in a bag and it boots itself up gets really hot then it can start a fire, the so called safe guards to shut it back down after gettting to hot did not seem to work on mine.

    That's why I found that keeping mine "Plugged into Power" AT ALL TIMES was the only way to avoid that issue.

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