System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-15T23:24:52+00:00

    Thank you very much.

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  2. Anonymous
    2014-01-15T21:36:56+00:00

    Same here. I just got of the phone with Microsoft. They're sending out a replacement, but the agent said there's no way to request a new unit instead of a refurbished one. Fingers crossed.

    I got my replacement yesterday.  They told me the same thing.  I received a 4200 cpu.  It also came with only 9% battery life.  I strongly believe it is a REFURBISHED machine, sadly.  I paid for the Extended Warranty.  I did NOT Expect to get a refurbished machine which may already have had too much heat itself.  This is a sad state of affairs.

    I would say it's a toss of the coin what you will receive.  Good luck!

    **BTW, the Surface Pro 2 512 GB Tablet which I am returning is S/N: 061004334153.**It overheated.  It had turned itself on inside the padded case during a one hour trip and was egg cooking hot upon retrieval.  It had intermittent issues with inop ear jack, inop keyboards... didn't matter which cover... it'd overheat and wouldn't recognize any type or touch cover without a shutdown.  It had lost it's Product ID and Windows Activation and wouldn't/couldn't Activate Windows which popped up every 15 minutes-ish.  It also did the random turning itself on whenever it felt like, and the battery wouldn't keep a charge yet was indicating 100% at all times and so had to keep it on power at all times.

    BTW, the replacement has loaded, no problems.  I did change the updates to manual selection and have not allowed any firmware updates at all to be installed.  The feedback on them has been varied so if it is working, I'm NOT fixing it with questionable firmware updates.

    It took a bit of time to get it reloaded, but it works well.  It was a heck of a lot easier to setup because with Skydrive and my Microsoft account, it remembered a lot of my settings and configurations.  I just had to reinstall my software, printer, and my files.  It is humming nicely.   (Fingers are crossed that it stays that way!)

    Thank you Microsoft

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