System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Was this answer helpful?

0 comments

997 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-01-14T10:19:19+00:00

    one month is passed..........waiting for Godot.....I hope today is the right time

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-01-14T05:43:42+00:00

    A month ago, I noticed the battery on my SP2 256GB (Canada) was depleteing while the device was supposed to be sleeping. I read the forums and set everything to hibernate and thought things were good. But the surface would crash once in a while coming out of hibernation, and I'd lose everything that wasn't saved. The device vibrated when I touched the windows button, and I could see light along the edges of the screen, but it never displayed anything and I'd be forced to power down. Resetting the unit fixed that.

    I had read that the SP2 recovery image is missing drivers, so after resetting I checked the device manager. Sure enough, there was an unknown device (missing cover telemetry device - no idea what it does). I figured out how to manually install the October firmware, but I learned the hard way that you have to do this before using Windows update or it won't work. I had to reinstall Windows again, then I got the telemetry device back and the unknown device was gone. At this point, it felt like a victory.

    Now I notice that my SP2 may or may not hibernate unless I close the cover or push the power button (my power management settings). It seems it will not hibernate if the screen shuts off first or if it's set to sleep before hibernate. I don't know anymore if it's just my imagination, but since the Dec 10 update it feels like the battery is draining more quickly when I use the machine.

    I have never wanted to like a machine so badly in my life. Paying over $1,700 probably has something to do with it. To be fair, when this baby works, the SP2 totally rocks. These power issues are a real drag, though. I'm waiting for a patch like everyone else.

    Hi Laurence8,

    I don't know if you've tried this...

    1. At Start screen, type "Power Button" and choose "change what the power buttons do".
    2. Once the dialog pops up, click "Change settings that are currently unavailable."
    3. Now scroll down the bottom of the dialog to Shut-down Settings.
    4. Tick Hibernate and Save Changes.

    Now you can swipe in the Charms bar from the right and choose Hibernate from the Power settings.

    Was this answer helpful?

    0 comments