System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-10T20:18:51+00:00

    On Monday, I called Microsoft for a replacement to my Surface Pro 2 damaged from Firmware Dec 10th update.  I am under the extended warranty.  I authorized a 'hold' amount on my credit card for an advance shipment, which was to arrive here no later than Thursday (yesterday, ie 4 days later).  Yesterday, I received a courteous 'heads up' call that there will be a delay of an unknown period of time in shipping my replacement Surface Pro 2 500 GB computer.  It IS a little rarer.  I DID receive a very courteous call, from an English speaking person IN the United States.  Of the voluminous calls I have had with Microsoft, everyone has been pleasant and helpful.  However, only two (2) of them spoke English well (or were in/from the United States).  Their foreign support phone lines appear knowledgeable, but have been very difficult to understand (both ways... to the point that we are spelling everything, including reviewing letters in the alphabet!  My Surface Pro 2 currently has a multitude of problems.  Flip a coin whether it will play nice each day.  Sometimes it even refuses to recognize the keyboards, sometimes it's the headset jack, every 15 mins or so or more often, it wants the Windows Activation code... it LOST that after the firmware update.  It's gotten burning hot a couple of times before I realized what the problem was and keep it plugged in at all times to keep it cooler...  It wakes up randomly.  For me, I can't use is at a tablet.  It stays home.  My productivity is "OFF".  It would be nice to have the replacement, especially since I paid for the Extended Warranty.  Whining done, I am ecstatic that Microsoft actually called ME! to let me know that there would be a delay!  I was not thrilled with the prospect of waiting another 1 hour and 40 minutes to get through to support.  (They supposedly got overwhelmed with the Christmas new user support requests, which are starting to taper off now.)

    Haha, try speaking to them with a new zealand accent, that is fun :P

    But it does seem that they are welling to replace them and I think they are starting to under stand how p***ed off the people with this problem are.

    When I took it back to the shop (standard retailer) they were understanding and agreed with me how I just wanted what I purchased and it was fine until the MS firmware.

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  2. Anonymous
    2014-01-10T20:05:24+00:00

    On Monday, I called Microsoft for a replacement to my Surface Pro 2 damaged from Firmware Dec 10th update.  I am under the extended warranty.  I authorized a 'hold' amount on my credit card for an advance shipment, which was to arrive here no later than Thursday (yesterday, ie 4 days later).  Yesterday, I received a courteous 'heads up' call that there will be a delay of an unknown period of time in shipping my replacement Surface Pro 2 500 GB computer.  It IS a little rarer.  I DID receive a very courteous call, from an English speaking person IN the United States.  Of the voluminous calls I have had with Microsoft, everyone has been pleasant and helpful.  However, only two (2) of them spoke English well (or were in/from the United States).  Their foreign support phone lines appear knowledgeable, but have been very difficult to understand (both ways... to the point that we are spelling everything, including reviewing letters in the alphabet!  My Surface Pro 2 currently has a multitude of problems.  Flip a coin whether it will play nice each day.  Sometimes it even refuses to recognize the keyboards, sometimes it's the headset jack, every 15 mins or so or more often, it wants the Windows Activation code... it LOST that after the firmware update.  It's gotten burning hot a couple of times before I realized what the problem was and keep it plugged in at all times to keep it cooler...  It wakes up randomly.  For me, I can't use is at a tablet.  It stays home.  My productivity is "OFF".  It would be nice to have the replacement, especially since I paid for the Extended Warranty.  Whining done, I am ecstatic that Microsoft actually called ME! to let me know that there would be a delay!  I was not thrilled with the prospect of waiting another 1 hour and 40 minutes to get through to support.  (They supposedly got overwhelmed with the Christmas new user support requests, which are starting to taper off now.)

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