System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-07T05:18:33+00:00

    I have just collected my replacement Surface Pro 2 From the retailer in Adelaide, South Australia, where I returned the bricked unit last month. They were then out of stock, hence the delay in getting the replacement. This new unit has the i5-4300U CPU, so I'm not now complaining about the delay!

    I had managed to get my original SP2 limping along enough to allow me to do a reset. I then attempted to update without installing the version of the Oct firmware offered at that time - the updates downloaded, but didn't install. So I let the firmware update install. Most of the other updates installed, but it shut down before completing. They finished installing the next time I managed to get the unit running, but then it went into an endless loop of booting into the UEFI screen when I attempted to restart. That's what prompted me to return it for a replacement.

    Windows update offered me the October 24 Firmware update on this replacement unit. IIRC the Oct FW update I was offered previously was much smaller than what is now offered. The firmware now offered is 28.9 MB

    I can report that the the firmware update, and the other 26 updates, installed without any hiccups.

    I have shutdown and restarted successfully - YAY

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  2. Anonymous
    2014-01-06T19:39:53+00:00

    If Microsoft is doing replacements does this mean: 1. There is some permanent damage created by the 10 December firmware update? 2. Microsoft is replacing computers even though they know that any damage will be fixed by the 14 January update? 3. Those offering the replacements don't understand what is going on. It seems like there is at least one crucial fact we don't know. 

    They definitely know what's going on; the rep even mentioned that the problem will be fixed by Jan 14. I was just a bit persistent that I needed a working device now and I don't think Microsoft wants to **** off owners of their flagship tablet.

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