System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-03T03:45:06+00:00

    I don't think anybody is saying MSFT isn't allowed to make such change. But suppose you buy one today and ships, do you know which one you got because I.M.O, a surface with the Intel 4300u is a different product than one with the 4200u, and if I can buy both and both cost the same, shouldn't I know this? I don't see a drop down to order either one, and also my surface pro 2 box doesn't state the CPU it uses.

    Everywhere I look, online, I don't see that the Surface Pro 2 specs saying anything other than "4th generation i5".  Both CPU's are definitely that.  I also think most people are not aware (or care).  If you are (aware) and do (care) then be sure to buy someplace that has an easy return policy.

    Upping the CPU for the same price...who can complain?  :)

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  2. Anonymous
    2014-01-03T03:36:56+00:00

    ......this really annoys us early adopters.  I had mine pre-ordered and delivered on day one.

    [edited for politeness by moderator] I imagine if you read the fine print on the Windows Store web site, you'd have noticed that it says 'Microsoft reserves the right to change the device specs at any time.' So you ignored this?

    I ignored it just as anyone who does not read the Terms and Conditions of iTunes etc. does.  Or are you saying you read every word of that?

    GIve me a break.  It's not the change itself, it's the fact (a) no SKU change so that any resellers will have to be super clear about what they are selling,, b) it's only been two months.  I'd expect a change down the road, but not yet.

    I'm unclear on what your fact (a) has to do with you being an early adopter?  I'm pretty sure the resellers will be fine.  You can barely find any in stock anywhere right now, so having old stock on the shelf shouldn't be much of a problem for them.

    Regarding (b), technology changes fast.  It could be the i5-4200U SKU is being phased out and Intel is providing 4300U's.  Who knows.  It's a pretty minor change.  Changes (hardware and prices) happen all the time with computers.  It's not like MS is doubling storage or resolution for the same price.  It's a minor jump in speed. Not the big deal you're making it out to be.

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