System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-03T02:56:03+00:00

    This is getting really old. While every bodies current model of SP2 is screwed up, Microsoft then upgrades the CPU on the new model. And waiting for patch Tuesday is bull! Microsoft should lock the proper people in a room and not let them out until there is a patch quickly. Get your **** together Microsoft. I've owned both SP1 and 2. This is your damned premium device. Get it done NOW. Or you can count on me not buying a SP 3!

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  2. Anonymous
    2014-01-03T02:39:51+00:00

    There is a 17% clock difference which will be noticeable for single threaded CPU dependent apps.

    Also the new chip has a few extra security extensions that the old one doesn't.

    I don't think anybody is saying MSFT isn't allowed to make such change. But suppose you buy one today and ships, do you know which one you got because I.M.O, a surface with the Intel 4300u is a different product than one with the 4200u, and if I can buy both and both cost the same, shouldn't I know this? I don't see a drop down to order either one, and also my surface pro 2 box doesn't state the CPU it uses.

    So what are the choices of somebody who wants to get the 4300u since there is no way other than opening the box to tell? The answer to this, is something MSFT should provide. Not because they must, but because it is the right thing to do for their customers. When is that a bad thing?

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