System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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Anonymous

2014-01-01T02:11:26+00:00

I have allowed my SP2 to automatically install all updates. Like everyone else here I had the sleep problem, so I totally disabled sleep and switched to hibernate, as I suggested many posts ago. I had to reset once to get my battery level right. I can live with my tablet taking a little longer to wake from hibernation, but I have not had a crash in ages (crossing fingers) nor has my tablet woken up at unexpected times, in short if I pretend sleep mode does not exist, my tablet works well, as far as this is concerned. The SD card is always in and the type cover is always attached (though I have to detach it sometimes because it seems to lose power occasionally - but that's a different issue).
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Anonymous

2014-01-01T01:53:37+00:00

Personally, seems to me that if you know that your Surface Pro 2 has a problem with spontaneously waking up that putting it in a case and leaving it there is about like slipping a cartridge into a revolver and playing Russian roulette.

Perhaps the current state of our Surfaces is partly dependent on exactly what each of us did after the 12/10/13 firmware update. I immediately ran the Windows Update Troubleshooter, then applied Dylan Tullberg's fix (p.1 of this thread). Since then, thinking all was well, I've had one instance where I found my SP2 had come on twice in succession over a period of hours and was warm inside its case. Don't know whether I absent-mindedly failed to shut it down, as I usually do, or hit the Power button while gripping it tightly in its case or whether my device still does have zombie tendencies. But since then, I've put it in Airplane Mode before shutting down, used either the Settings, Power icon option to shutdown, or run "Shutdown /p" from the Administrative Command Prompt. Have not had any issues with waking up since then (~12/20/13) and I check my machine's suspended behavior every day by "powercfg /batteryreport"

Would be an additional pain to switch out of Airplane Mode as well as having to boot from a complete shutdown but maybe it's worth a try to see if that can help you out until a fix is available.

This is the fishiest fault i've ever come across... where one suggestive fix won't work for another. There is more to this within MS departments.
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