System Firmware Update - 12/10/13 fails to install

Anonymous

Got the updates on todays patch Tuesday, but the firmware update failed to load. Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem? I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update. We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous

The February update has resolved all issues for me. The firmware installed with no issues. Prior to this, I had all sorts of problems with the December firmware. Sleep and hibernate issues were rampant. The January update helped a bit, but the battery meter was always getting off calibration.

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates. Very solid and all is back to normal.

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Anonymous

2013-12-30T15:27:24+00:00

I'd like a couple of simple clarifications.

After the "looping" update problem which required a system restoration to re-establish a usable device I have stopped installing ANY updates.

**1)**It now seems, unlike my experience of innumerable earlier versions of the OS, that it is no longer possible to first check what the nature of the updates are by reading the KB entries for each of them prior to installing. Is this the case and if not, how do I locate the information?

2) When (if) the Big Fix appears can I simply install it having bypassed some (which?) preceding updates? And how, given the above, do I determine what's required?

This is an appalling mess.

Agreed, especially as this is a 'premium product', let's hope for a quick fix & can put this mess behind us.

So, still no answers (from Microsoft) to these questions. Which you'd have thought were not unreasonable to ask.

Answers please.
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Anonymous

2013-12-30T15:22:41+00:00

I'd like a couple of simple clarifications.

After the "looping" update problem which required a system restoration to re-establish a usable device I have stopped installing ANY updates.

**1)**It now seems, unlike my experience of innumerable earlier versions of the OS, that it is no longer possible to first check what the nature of the updates are by reading the KB entries for each of them prior to installing. Is this the case and if not, how do I locate the information?

2) When (if) the Big Fix appears can I simply install it having bypassed some (which?) preceding updates? And how, given the above, do I determine what's required?

This is an appalling mess.

If I read 1) and the first part of your post, I really wonder how you came up with 2)... Or at least, how you come to expect anyone to answer 2) properly.

I agree that it appears as if the December updates messed with power states. But this thread and the way people state their opinion makes it seem worse than it is... This post certainly qualifies for the latter of my statements. (Just my opinion).
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