System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-29T13:41:34+00:00

    Do you know that there's a famous workaround by holding power+volume up button to fix the battery reading issue? It sounds to me like you didn't know there's a workaround to this problem yet and that's why you think the device is unusable now...

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  2. Anonymous
    2013-12-29T13:08:30+00:00

    While I understand everyone's frustration I do think that some people are exaggerating. I paid a lot of money for this device, too. And to be honest, I had one day where I had the battery drain and ever since I've been having pretty much constant good battery life in sleep and hibernate mode with and without micro sd card installed. I hibernate manually, not with closing the lid, and that has seemed to do the trick for my device. Now, to call it unusable I think is unfair. Apple has had its share of lousy updates as well, so don't think that switching with eliminate your problem. I think the best thing to do is just be patient. This is Microsoft's baby, they should take better care of it. I for one am very happy with my device. I think battery life is superb and the portability of this device over many others is far superior. Can battery life be better since the update? Yes. Will Microsoft fix this? For sure, unless they want to lose the little fan base they have. Happy holidays to everyone and enjoy your time with your friends and family. The update will come soon enough. Patience. :)

    Your missing the point - this device primary purchase is for portability & it fails 100%.  I do like the device & want it fixed so I can use it as a portable device as intended. When you buy something, you should expect it to be fit for purpose & work out the box - again, this fails. And yes, Apple have had problem but none as major or fundamental as this - it's a shame on MS. Meanwhile, I am stuck with a smart 'photo frame' that has to remain on mains power until - as you say - MS decide to fix this & then we can celebrate. Meanwhile, we are frustrated with a fundenentally broken device.

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