System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-28T22:47:30+00:00

    Thanks Microsoft.  I can see you care about your customers:

    ![](http://www.maximumpc.com/files/imagecache/profile-avatar/avatars/picture-160391-1379821412.jpg)

    Microsoft Surface Pro 2 Firmware Fix Delayed Even Further

    Posted 12/28/2013 at 1:34pm | by Brittany Vincent

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    No release date in sight for firmware fix 

    Earlier this month, Microsoft took a flawed Surface Pro 2 firmware update down after issues were found that drained tablet battery life and affects users' ability to utilize sleep mode. After making the update unavailable, Microsoft informed users that it would be re-relasing the firmware update "after the holidays." 

    Much to the dismay of Surface Pro 2 users everywhe, Microsoft went back on this statement earlier this week. In an email to Computerworld, a representative clarified their positiion: "We are working to release an alternative update package as soon as possible." The representative did not give a specific date, and there have been no updates since then as to when users can expect the fix to become available. Meanwhile, Surface Pro 2 users are becoming extremely frustrated with the wait -- and as of yet, there's still no date in sight for the update. 

    Are you one of the affected users waiting for the fix?

    http://www.maximumpc.com/microsoft_surface_pro_2_firmware_fix_delayed_even_further_2013

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  2. Anonymous
    2013-12-28T17:56:55+00:00

    My 256GB (no SD card) Surface Pro 2 has been draining battery very quickly when in use since the December update. I'm concerned that using my Surface is causing further damage. Should I be worried about this?

    I know I'm asking for speculation, but is this something that can likely be fixed by another update from Microsoft?

    Temporary fix is to avoid sleep, use hibernate instead.  Set the power button and closed lid to hibernate when on battery and use either of these options when not using the SP2.  You're battery performance will return to respectability.

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