System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Was this answer helpful?

0 comments

997 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-27T09:31:44+00:00

    I am a bit bemused ... I find it more of an inconvenience

    Fair enough. Perhaps you would empathise more if you realised not everyone is having the same symptoms and not everyone is in the Northern hemisphere (winter).

    But at least we won the Ashes back :-p

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-27T09:14:57+00:00

    I am a bit bemused at why people can not work after these failed updates?  Has it made your device unusable to the point you can not work for hours and charge it up again, shut it down for a spell rather than sleep/hibernate?

    I know it is an inconvenience and it should not happen on Microsoft built devices with 100% known hardware, but it has and it sucks, but I find it more of an inconvenience rather, forcing me to find alternative working methods.....when it is not in sleep/hibernation mode it works exactly as it should and I still get between 6 - 8 hours working.

    Yes its annoying having to shutdown but the boot time on these devices is pretty quick and to be honest....I don't find it much of an inconvenience, but that is me, everyone has their own way of working.

    I was one of the first to post on another forum that there were issues with the Dec Firmware updates and called Microsoft UK when I knew about the problems....which are exactly the same as everyone else's.

    Now I know there is an issue, Microsoft are aware and are going to remedy this in the New Year....I can live with that, I am not happy about what has happened but I do not want them rushing through some fix that does not resolve the issues....when it is re-released it should resolve the problems....if not then I will be back on the phone to them for sure.

    Have a nice New Year and hopefully a resolution will be Microsoft's New Year Resolution to us Surface Pro users  :)

    Was this answer helpful?

    0 comments