System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-27T07:46:08+00:00

    Come on MS - gives us a date for release of a fix - confirm what an update will fix & exactly when it will be available - my SP2 is now a major pain - All I want to do is use it & not spend hours trying to make it stable when this is the least I would expect! & if not sorted soon then will dispose of it! (because I just cannot ''trust'' in it to work as it should - it now just randomly 'wakes' until battery flat & if plugged in never seems to sleep (as it constantly warm) - I am fed up with it (am writing this post on a Mac Air - same price but behaves properly) /t

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  2. Anonymous
    2013-12-27T01:44:22+00:00

    "I wonder what's going on here... So many speculations on what can be done or not. I strongly doubt that our SP2 are broke just because of a firmware update that cannot handle power states just properly. MS told us that they are working on fixing the issue. Any well, even though this should not happen, it happened. This does not alter the impression I have of my sp2 at all. It is still the best mobile pc I have ever had. I am using hibernation now with everything and I have no issues. There will be a fix, I am sure. And I am also convinced that most support people know not enough about the issue to make a proper advice... still some people post these things as if this was the only solution (like having a broke sp2 now and the need to take it back)... I would strongly advice to have some patience..."

    The last time I heard sages talk like that was after the storm disaster in Philippines. Turns out when you judge somebody you say very little about them, instead more about yourself. I guess the best lesson isn't too rip off the sage's experiences, let him see for himself. What's the thermal runaway of a Li-ON battery? 60°C ambient? Surface Pro 2 can't sleep in the hand of Mr. Sage who don't seem to give half a **** vs. 41°C Australian summer, in a bag, back of a car. Imagine the rest.

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