System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-23T19:38:09+00:00

    Hi,

    We actually did exactly what you're describing but the Surface Pro 2 is still waking itself up and draining the battery. So, this fix doesn't seem to work for everyone.

    Just FYI.

    Joanna-

    Oh i see... very sorry to hear that darl. It must have been some combination of what I did because I reset mine more than a few times. Could you try something for me? Just do a full Reset (with the full HDD wipe) and leave it at that... fresh version of Windows, with nothing on top, don't worry about the missing drivers. Give it a few days of sleep/shutdown tests and see if it still wakes up. Thanks.

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  2. Anonymous
    2013-12-23T18:43:35+00:00

    This update problem is persistent and infuriating.

    Today (23 Dec) I attempted to install one priority update plus one optional  (settings: notify me and I chose when to install) and yet again the machine (Surface Pro2) hangs with "installing updates" looped - both from control panel dialog and when I try to shut down. Forced shutdown, rebooted, selected priority update only and it installs successfully.

    I had dreadful problems when I tried to install the update on 16th Dec. At one point I thought that the machine was dead. I don't even recall exactly how I worked my way out of it.

    Quite honestly this is yet another Microsoft disgrace. The update from Hotmail to Outlook.com was broken for about 6 months.

    SkyDrive on the Surface: WTF? If there's a way of sharing galleries from this version (as with Win7/64 and all othyer browser implementations) then I haven't managed to find it. And this is the raison'd'etre of SkyDrive for many users! Changing the look of applications between  different versions of the OS is one thing, but changing the core functionality??? Completely NUTS. Skype is also horribly implemented on the Surface.

    The screen brightness on my SPro2 is also subject to unpredictable variations for reasons that are not clear or reproduceable.

    I'm beginning to regret buying this premium  (ie over-) priced device. And Win 8.1, whilst not quite the disaster that Vista was, is pretty horrible.

    Why oh why did you make the left-hand shift key on the Type keyboard so tiny??? Absolutely infuriating to be constantly typing a "|".

    BUT AT LEAST FIX THE BL00DY UPDATE FUNCTION WILL YOU!

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