System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-23T02:18:43+00:00

    I was one of the unlucky few to get the bum update, just after I upgraded from my Surface Pro to the Surface Pro 2 (w/256 GB and 8 GB memory) for the extra battery life. The only issue I noticed was battery life less than I had expected (marginal improvement relative my SP1 running Win8.1) and, varying batter charge percentage and time remaining.

    I am in Sales and I am not an IT guy; but I have proven myself to be pretty resourceful. Here is what I did (since the update has been pulled) to rollback the firmware update:

    1. I opened the Control Panel from the Desktop
    2. I opened the device manager
    3. I selected and expanded the Firmware
    4. Selected each component, selected Driver at the top, and "rolled back" each driver (that I could)
    5. Restarted the Surface Pro 2
    6. Checked for Updates and installed the System Firmware update 10/24/13
    7. Restarted the SP2 and SP2 installed the update
    8. I wrote this post

    I will follow up and let you know if this fixed my issue.

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  2. Anonymous
    2013-12-23T02:00:57+00:00

    After this update My battery drains down to nothing if I leave the keyboard attached. 

    Do others also note a significant difference with the keyboard attached?  I hadn't figured that out, but now that you mention that, the day my battery drained unexpectedly the Surface was connected to the keyboard, and I usually don't use the keyboard.

    It would be good to have a list of dos and don't to get us over the next few weeks until Microsoft fixes this.  Ideally Microsoft should prepare such a guide, but if they don't, we should.

    Some things I'd make sure to include:

    1.  How this problem can drain power and put the Surface into a state in which you both need to charge it and do a two-button restart to get it working again.

    2.  The keyboard effect on power loss, assuming it is reproducible.

    3.  The importance of doing explicit shut-downs after each use.

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