System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-22T23:04:38+00:00

    Just got another hardware drive update dated 2013/10/24 (only 103kb). Is microsoft trying to roll back our hardware drivers? or this is just a false update? should we install it?        

    Same here i don't have a clue and till i do im doing nothing hehe

    I haven't been offered any firmware updates since the 10 December one, which had reported its installation as failed.

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  2. Anonymous
    2013-12-22T20:26:37+00:00

    ... Thank you Microsoft! It's summer in Australia, 41degrees and far beyond your SP2's operating temperature specs, your machines won't sleep nor stayed shutdown.

    My Favorite: (from the Nokia 1520 Windows Phone manual)

    "Always keep the battery between 15°C and 25°C (59°F and 77°F) for optimal performance. Extreme temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may not work temporarily."

    Probably seems like eminently practical advice if you design and build phones in Finland! Yes, seriously, there are the limitations of existing technology that will impact any Li-ion device you use. But one wonders if in Microsoft HQ that they don't need a big dose of reality that we are not all living in climate-controlled splendor 24x7 these days and design their devices to safeguard themselves and advise the user accordingly. There is no built-in system for monitoring and alerting you to internal temperature, whereas in Android you can monitor battery temperature and get apps that sound annoyingly loud and persistent alarms if your threshold limits are exceeded.

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